1. Right of withdrawal
In accordance with Royal Legislative Decree 1/2007 of 16 November, Directive 2011/83/EU and Directive (EU) 2023/2673, the consumer shall have a period of fourteen calendar days to withdraw from a distance contract, without having to give a reason and without incurring any penalty, except for the costs expressly provided for by the regulations.
In sales contracts, the period shall begin on the day on which the consumer, or a third party designated by them other than the carrier, takes physical possession of the goods. Where the items in a single order are delivered separately, the period shall begin upon receipt of the last item, component or part. In contracts for services or the supply of digital content without a tangible medium, the period shall begin on the day the contract is concluded.
To exercise this right, the consumer must notify their decision by means of an unequivocal statement, using the withdrawal form, the email address provided by the company, or any other means that allows proof of dispatch.
If you wish to exercise this right, you can complete the form below. You will receive an automatic confirmation by email once we have registered your request. The return will be processed within the statutory period applicable to your purchase.
In the case of contracts concluded via a website or app, the consumer may also use the online function labelled ‘Withdraw from the contract here’ or an equivalent phrase. This function shall remain visible, easily accessible and available throughout the withdrawal period.
The function shall enable the consumer and the relevant order or contract to be identified. Before submitting the request, the consumer must confirm it by selecting an option labelled ‘Confirm withdrawal’ or equivalent. Once submitted, the business shall, without delay, send an acknowledgement of receipt on a durable medium, stating the content of the request and the date and time of its submission.
The time limit shall be deemed to have been met if the notice of withdrawal has been sent before it expires.
2. Exceptions to the right of withdrawal
The right of withdrawal shall not apply, where the legally established conditions are met, to the following contracts:
- There shall be no right of withdrawal for oils that have been unsealed or opened.
- Services that have been fully performed, where performance has begun with the consumer’s prior express consent and the consumer has acknowledged that they will lose the right of withdrawal once the service has been fully performed.
- Goods or services whose price depends on fluctuations in the financial market over which the company has no control, as well as certain alcoholic beverages whose value depends on such fluctuations and which cannot be delivered within thirty days.
- Goods made to the consumer’s specifications or clearly personalised, goods that are liable to deteriorate or expire rapidly, and goods which, after delivery, have been inseparably mixed with other products.
- Sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
- Audio or video recordings and computer software supplied in sealed packaging which have been unsealed by the consumer.
- Repairs or urgent maintenance work expressly requested by the consumer, exclusively in respect of the services and parts necessary to carry out the requested repair.
- Daily newspapers, periodicals or magazines, except for subscription contracts, and contracts concluded through public auction.
- Accommodation services for purposes other than residential accommodation, the transport of goods, car hire, catering or restaurant services, and leisure activities, where the contract specifies a specific date or period of performance.
- Digital content not supplied on a tangible medium where performance has begun with the consumer’s prior express consent, the consumer has acknowledged that they lose their right of withdrawal, and the business has provided the relevant contractual confirmation.
These exceptions do not affect the consumer’s rights in relation to products that are defective, incorrect or lack conformity.
Utiliza este formulario para ejercer el derecho de desistimiento previsto en la legislación de la UE en materia de protección al consumidor. Al enviarlo se registrará tu solicitud y recibirás una confirmación por correo electrónico sin que ello suponga, por sí mismo, que se haya aceptado el desistimiento.
Your withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.
Model withdrawal form (Annex I.B of Directive 2011/83/EU)
Complete and return this form only if you wish to withdraw from the contract.
To:Aceites Guadalentín
Avda. Ntra. Sra. de los Dolores, 45
Email: info@aceitesguadalentin.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the supply of the following service:
______________________________________________________________
Ordered on / received on:
______________________________________________________________
Name of consumer(s):
______________________________________________________________
Address of consumer(s):
______________________________________________________________
Signature of consumer(s) (only if this form is notified on paper):
______________________________________________________________
Date:
______________________________________________________________
Source: Annex I, Part B of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
